Recently, we performed a major upgrade to our support software. You might notice something new in your system tray. This icon is our brand new Help Desk Icon! With this update, we now have additional support features to expedite service requests for all our clients! This includes quickly submitting service tickets, attaching screenshots of your errors, getting status updates, and much more!
Our Help Desk Icon
First, the location of our icon is in your system/notification tray near your clock. You should see our small computer icon with a blue cross there. If you right-click the icon, you now have a full support menu. This makes it easy for anyone in the office to get IT help! Now, employees don’t have to bother office managers or supervisors.
If your problem includes an error message, you can “Create Service Ticket”. Once created, you can click “Attach Screenshot” and type your message in the box. You can set the importance of the issue, CC others on the ticket, and add any additional notes quickly and easily.
If you have any other questions or want other ways to contact us, click on “Help”. This will bring you to our website with multiple support options.
We strive to make our client’s lives easier by taking IT troubles away with just a simple click!
